Refund policy

We hope you love every book you take home from La Naranjah. If something isn't quite right, we're here to help.

General Returns

As part of our customer service policy, all purchases may be returned within 14 calendar days—from the date of purchase for in-store purchases or from the date your order is delivered for online purchases. After the 14-day return period has passed, returns may be accepted in exchange for store credit at the bookseller's discretion. To be eligible for a return or exchange, books must be in the same condition in which they were received and be accompanied by the original receipt or proof of purchase. Books should be in like-new condition and show no signs of use, including broken or creased spines, wear to the pages or covers, markings, writing, highlighting, or any other damage that would prevent the book from being sold as new.

In-Store Purchases 

If you purchased your book in-store, simply bring it back to the bookshop together with your receipt or proof of purchase, and we'll be happy to assist you with your return. 

Online Purchases

If you purchased your book through our online shop, you may either return it in person at the bookshop or, if that is not possible, contact us at pedidos@librerialanaranjah.com to begin the return process. Returns by post should be sent to: Librería La Naranjah Calle Canalejas 10 41001 Sevilla Spain Unless the item is faulty, damaged, or incorrect, the direct cost of return shipping is the responsibility of the customer. Items returned by post without first contacting us to begin the return process may not be accepted. Damages and Issues Whether your purchase was made in-store or through our online shop, please inspect your book as soon as possible. If your item is defective, damaged, or you have received the wrong book, please contact us as soon as possible at hola@librerialanaranjah.com. If possible, please include photographs of the issue so that we can evaluate it and resolve it as quickly as possible. 

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. For approved returns made within the 14-day return period, refunds will be issued using your original payment method. For online purchases cancelled under your statutory right of withdrawal, refunds will be processed in accordance with Spanish and EU consumer law. We may withhold the refund until we have received the returned goods or you have supplied proof that they have been sent back, whichever occurs first. Please note that your bank or credit card provider may require additional time to process and post your refund. For returns accepted after the 14-day return period, a gift card or store credit equal to the original purchase value will be issued. Secondhand Book Swap Books obtained through our Secondhand English Book Swap are not eligible for refunds, returns, or store credit.

Non-Returnable Items

Unfortunately, we cannot accept returns of: Gift cards. Items that are broken or have clearly been used. Books purchased through the Secondhand English Book Swap. Questions If you have any questions about our returns policy, please don't hesitate to contact us at hola@librerialanaranjah.com.